Last updated: 25 March 2026

This Privacy Notice explains how Fiona Caplan-Dean (“we”, “us” or “our”) collects, uses and protects your personal information when you visit or use our website https://www.fionacaplandean.co.uk/ (“the Website”).

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Fiona Caplan-Dean is an independent consultant who designs and delivers scalable healthcare and pharmacy services.

What information we collect

When you use the “Let’s talk” contact form on the Website, we collect:

• Your name

• Your email address

• Any message or details you choose to include

We may also automatically collect limited technical information such as your IP address, browser type, and pages visited (via server logs). We do not use cookies for tracking or marketing on this simple site.

How we use your information

We use your personal data only to:

• Respond to your enquiry or message

• Provide information about our services or speaking opportunities

• Keep a record of our communications (our legitimate business interest)

We will never sell your data or share it with third parties for marketing purposes.

Lawful basis for processing

For contact form enquiries, we rely on:

• Consent (where you voluntarily submit the form), or

• Legitimate interests (to respond to and manage business enquiries).

You can withdraw consent at any time by contacting us.

How long we keep your data

We keep your enquiry details for as long as necessary to respond and follow up (usually no longer than 2 years after the last contact), unless you ask us to delete it sooner. After that, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion of your data (in certain circumstances)

• Object to or restrict our use of your data

• Receive a copy of your data in a portable format

To exercise any of these rights, please email us at the address above. We will respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data: https://ico.org.uk/make-a-complaint/

Security

We take reasonable steps to protect your information. However, no website is completely secure, so we cannot guarantee absolute security.

Changes to this Privacy Notice

We may update this notice occasionally. The “Last updated” date at the top will change. Please check back periodically.

Third-party links

The Website may contain links to other sites. We are not responsible for their privacy practices.If you have any questions about this Privacy Notice or how we handle your data, please contact us using the email address provided on the Website.